Frequently Asked Questions

TTR: Tips on printing solution

At times during printing process, you may encounter issues such as faded image, wrinkle,ribbon snaps/undetectable, excessive sticking, repetitive voids etc… during printing process. We do provide good tips to assist you in trouble shooting.

The printed image is patch or faint
  • The printers heat and speed settings may need to be adjusted.
  • There may be dust on the label.
  • The label substrate may not be compatible with the ribbon grade.
  • The printhead may be dirty.
The ribbon is wrinkling
  • The printhead may be misaligned.
  • The printers heat setting may be too high.
  • The ribbon unwind tension on the printer may be too low.
  • The ribbon may be too wide for the label being used.
The ribbon snaps during printing
  • The printhead may be dirty causing heat build-up.
  • The heat setting on the printer may be too high.
  • The printhead pressure may be too high.
  • The ribbon may be incorrectly loaded on the printer.
  • The ribbon rewind tension may be too high on the printer.
  • The backcoating may be faulty on the ribbon.
The printer will not detect the ribbon
  • The ribbon sensor on the printer may be in the wrong setting.
  • The ribbon may be incorrectly loaded in the printer.
Excessive Sticking between ribbon and label
  • The heat setting on the printer may be too high.
  • The printhead pressure may be too high.
  • The angle at which the label exits the printer is too steep.
The printer will not stop at the end of a ribbon
  • The ribbon sensor may be dirty or obstructed.
  • The ribbon sensor may be out of position.
  • The ribbon trailer may be incorrect for the specific printer.
Repetitive voids in image
  • The printhead may be dirty.
  • The printhead elements are burned out or worn down.
The printed image is scratching off
  • Make sure the correct grade of ribbon is being used.
  • Check compatibility between ribbon and label.
Premature printhead failure
  • Ribbon width is smaller than label width.
  • The heat setting on the printer may be too high.
  • The printhead pressure may be too high.
  • The label surface is uneven (e.g. Containing a hologram)
  • Insufficient printhead cleaning.

Voids in print area

  • Ribbon and media are incompatible; Test alternate ribbon or media
  • Printhead obstructed; Clean printhead
  • Streaks or dead spots; Ribbon is wrinkled; Tighten ribbon